Giving us feedback

Give us your online

feedback here

Staff Sarah Gardiner, Rachael Thompson and Natalie Philips with a young attendee at last year's open day

Patient feedback provides a valuable insight into what services are like for patients, carers and families. Your experience and feedback is important to help us inform improvement and service design for the future.

There are a number of ways you can provide us with your feedback:

Our online feedback form

You can contact us by completing our feedback form here.

Friends and Family Test

cartoon family

Friends and Family Test

The Friends and Family Test (FFT) is a national survey and a way for all patients to give feedback about their care and treatment.

You can take part in the survey at the time of your discharge home from hospital, or after an appointment or home visit.  If you have not already done so, you can also complete the survey here as soon as possible after receiving care or treatment.

To access a FFT survey, please scan the correct barcode from the list below or follow the corresponding link.

All Departments FFT

qr code - All departments

Community FFT

QR Code - community

Outpatient FFT

QR Code - outpatient

Emergency Department FFT

QR Code -ER

BDC Long Covid FFT

QR code - BDC Long covid

Inpatients FFT

QR Code - inpatients

Covid Medicine Delivery Unit FFT

QR Code - cmdu

CQC National Patient Survey Programme

 CQC National Patient Survey Programme

The Department of Health initiated a national patient survey programme to be carried out by all NHS Trusts. These surveys cover all areas of care. If you’ve had a recent stay in hospital, you might receive a copy of the survey through the post.

The purpose of these surveys is to listen to what patients feel about the services provided by hospitals and take steps to make improvements wherever problems are identified.

The Care Quality Commission (CQC) provides a report showing the results for each Trust throughout the country. The most recent CQC survey reports for Airedale NHS Foundation Trust can be viewed here.