Visiting information and keeping in touch

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Read our latest patient information leaflet on visiting 

As well as visiting in person we offer lots of new services  – such as virtual visiting and a patient essentials drop off – to help you keep in touch with your family and friends in hospital.

If you’d like to use any of these services contact our patient experience team on

01535 294019 or anhsft.patientadvice@nhs.net

Virtual Visits should be arranged directly with the ward

Member of staff doing a virtual visit with an ipad
Visiting guide May 2021

The health, safety and wellbeing of our patients, communities and individuals and teams remain our absolute priority.

We understand many of you will be eager to visit, but we need to ensure this is done safely, ensuring social distancing and other government advice is followed. We will continue to review our visiting arrangements in line with national guidance and the local infection rates.

We appreciate how hard it has been to keep in touch with loved ones who are in hospital with these restrictions in place. We’d like to thank you for your support and understanding during this difficult time.

We will continue to review our visiting arrangements in line with national guidance and the local infection rates, so please be aware we may need to change this guidance at short notice.

We continue to ask you to wear a face covering whilst visiting our hospitals.

Visits are:
Limited to one close family contact or somebody important to the patient
Up to one-hour duration
Three visits per week
Between the hours of 1pm-7pm

All visitors should carry out a lateral flow test before visiting the hospital, and should only visit if the test is negative.

Visits are restricted in:

  • Elective Surgery Wards
  • Ward 19 – COVID Ward
  • Intensive Care Unit (Ward 16) -COVID side
  • Emergency Department – you should come to the department on your own where possible. When we are very busy we will need to restrict the number of people we can accommodate in the department to ensure we can safely socially distance. You will be able to have ONE person to accompany you if you have a disability or health condition where you require support. Children can be accompanied by ONE parent/ guardian.
  • Acute Assessment Unit (AAU) – one person may accompany a patient to get settled in, then after 24 hours of admission one visitor may book for a same day appointment. You cannot book visits further in advance as patients are likely to move.
  • Outpatients – you should attend your appointment on your own unless you require support due to a disability or health condition.
  • For information on maternity visiting go to our maternity page click here

Exceptional circumstances

Please discuss with a member of staff about how we can facilitate visiting more flexibly in the following circumstances:

  • Carers for patients who require assistance e.g. supporting someone with a mental health condition, dementia, delirium, a learning disability or autism, where not being present would cause the patient to be distressed.
  • Immediate family members/partners of those at end of life.

How do I arrange a visit?

  • Contact the ward to discuss appropriate arrangements
  • You should contact the ward in advance to arrange visits for the following day or later that week
  • You will be asked some questions when you get in touch to decide if a visit can go ahead. These questions will be asked every time you visit to ensure everyone’s safety

Please do not travel to the hospital if you have not discussed your visit with the ward staff first.

We also offer some new services for those who can’t visit in person, helping you stay in touch while your loved one is in hospital:

Virtual visiting

We are offering a virtual visiting service using iPads so you can virtually meet with your loved one. They will be supported with the visit by a member of our ward staff.

What do I need for a visit?

You need an email address, a Wi-Fi connection or mobile data and a smart device (Apple or Android) or PC/Laptop with webcam and microphone. Watch this short video for more information

How long are visits?

We’re suggesting 20-30 minutes for a visit.

Can more than one relative join a visit?

Yes but we do not suggest more than two people joining at once. You will both need to login to the waiting room on your separate devices.

How do I arrange a visit?

You should contact the ward directly to arrange your visit and they will discuss a mutually agreed time with you.

What do I need to do?

At the time agreed with the ward, you should click into one of the waiting rooms below. Please only click the link if you have pre-booked a visit.

If you’re not familiar with the technology, test the link in advance of your visit to check it works.

For wards 9, 13, 14, 18, 19 and AAU, please use this link:
https://nhs.vc/virtual-visiting-for-families-carers-hot-wards

For wards 1, 2, 4, 5, 6, 7, 10, Castleberg, Neonatal and Maternity please use this link:
https://nhs.vc/virtual-visiting-for-families-and-carers

For Intensive Care Unit (ICU) please use this link:
https://nhs.vc/icu-virtual-visiting

If you have a visit that you have arranged with our Chaplaincy Department please use this link:

https://nhs.vc/AiredaleChaplaincy 

I’m having problems, what should I do?

  • Ensure you have allowed the website to access the camera and microphone on your device
  • Ensure you have opened the link in Google, Google Chrome or Safari
  • If you are using an iPhone or iPad, close other apps running in the background on your device
  • Our ward staff may have arranged a time with you but may be delayed, wait for up to 10 minutes and contact the ward if you are still waiting to be seen after this time

Pick up and drop off service

The Trust has set up a service for relatives so you can drop off a bag of personal belongings and if required, collect any laundry items from your loved one to take home with you.

We hope this service will help to make your loved one’s stay more comfortable in hospital and give you piece of mind that they have their own things available to them.

The service runs Monday to Friday 10am-4:00pm. If you need to drop off outside of these times, please contact the ward directly.

If you have symptoms of COVID-19 in your household or have been advised to self-isolate, you must inform the staff member when you contact us.

For more information about booking for a pick up/ drop off, click the leaflet below.

Pick up and drop off for patients and relatives 11-20

During this time, when families and friends are not able to visit their loved ones in hospital, we have set up a dedicated ‘Sending Hugs’ service so you can send your loved one get well wishes with a letter and a couple of photos.

We can also supply and send your loved one a greetings card with a message of your choice.

Our team of volunteers will deliver these to the wards.

Upon receipt of your request our team of volunteers will:

  • print your letter and laminate any photographs OR
  • print your e-card or hand write one

If you would like to make a request, please email anhsft.patientadvice@nhs.net attaching the letter and photographs.

You can design your card using this website. Once finished, email it to the above address we will print it off for you and send it to your loved one.

If you are not able to send us an email, please phone 01535 294019

You must provide your loved one’s (the patient’s) full namedate of birth and ward they are staying on.

There is no charge for any of our service, however any donations to the Care for Airedale campaign are greatly appreciated.

'With You' voice messages

We are delighted to be taking part in a pilot project with charity, Trigger Stuff.

Would you like to send your loved one voice messages to listen to whilst they are in hospital?

With You is a free messaging service that anyone can use to create and send voice messages to a loved one in care.

How it works:

  • Visit the website and create an account
  • Get a unique pin and phone number
  • Share the number and pin with family and friends encouraging them to leave messages of hope and positivity
  • Review and edit your messages and create one audio track
  • Email the track directly to your loved one if they have their own device to listen to it
  • The hospital has headphones available for use
  • If your loved one is staying with us on ICU, we can arrange to play the track to your loved one on a device available on the ward. Contact the ICU directly if you’d like to arrange this

Please note we will accept audio tracks with malicious, hateful or offensive content

For more information, click here

Care Parcels and activity packs

You can arrange to send a Care Parcel to your loved one during their hospital stay. The package is a small bundle of items to help your loved one to feel more comfortable during their time in hospital. A card will accompany each parcel and you can customise a short message.

We aim to deliver parcels within 24 hours.

We also have a Dignity Room which can provide patients with clean clothing and nightwear, should they arrive in hospital without their belongings.

In addition to this, we have developed a series of activity packs for patients to keep people occupied whilst on our wards. The packs include puzzles, quizzes, colouring in tec. If you’d like to request a pack, please contact us.

Contact our patient experience team on

01535 294019 or anhsft.patientadvice@nhs.net

if you’d like to use any of these services (Virtual Visits should be arranged directly with the ward).

Virtual hugs

During this time, when families and friends are not able to visit their loved ones in hospital, we have set up a dedicated ‘Sending Hugs’ service so you can send your loved one get well wishes with a letter and a couple of photos.

We can also supply and send your loved one a greetings card with a message of your choice.  Our team of volunteers will deliver these to the wards.

Upon receipt of your request our team of volunteers will:

– print your letter and laminate any photographs OR
– print your e-card or hand write one

If you would like to make a request, please email anhsft.virtualvisiting@nhs.net attaching the letter and photographs.

You can design your card using this website. Once finished, email it to the above address. We will print it off for you and send it to your loved one.

If you are not able to send us an email, please phone 01535 294027

You must provide your loved one’s (the patient’s) full name, date of birth and ward they are staying on.

There is no charge for the Sending Hugs service; however any donations to our Airedale Hospital & Community Charity are greatly appreciated.